Legally required information and general sales conditions

Legal form, registered office, registration
Vet Emergency is a Private Limited Liability Company (SRL) whose administrator is FOXYNEST SRL.
Registered office: BE0645 629 327
Address: Rue Jean Baptiste Baeck 33, 1190 Forest
Business unit: No. 2.249.286.280

Contact
02 644 24 24
Email: vet@vetemergency.be
Website: www.vetemergency.be

Professional liability insurance with
AXA Belgium
Place du Trône 1 – 1000 Brussels (Belgium)
02 678 61 11
Veterinary practice for small animals with surgery.

Publication and communication manager
Dr. Elina Jolivet remains responsible for all electronic publications on the internet, including the Vet Emergency website. She is also responsible for all communications on behalf of Vet Emergency.

Web hosting
The website is hosted by SEWAN, SAS 2 Cité Paradis 75010 PARISTéléphone: +(33) 01.76.21.00.00 Mail : contact@sewan.fr

Design – Development
The website was created by BSCOM

General Terms and Conditions of Sale

Payment terms

The client has the right to pay the fees in cash (within the legal limit of €3,000) or via Payconiq.
No method of payment may be imposed exclusively, subject to applicable legal provisions.
Fees are due at the time of the veterinary care, unless expressly agreed otherwise with the practitioner.

Invoicing

Invoices are issued in digital format and sent by e-mail.
If the client wishes to receive a paper duplicate by postal mail, an additional fee of €10 will be charged to cover administrative and postal costs.

Late Payment – Reminders and Fees

In case of non-immediate payment, a first reminder will be sent to the client free of charge.
If payment is not made within 14 calendar days following the sending of this reminder, late payment interest and a flat-rate indemnity may be applied, calculated in accordance with the statutory ceilings:
• €20 for any debt ≤ €150,
• €30 plus 10% of the amount due between €150.01 and €500,
• €65 plus 5% of the amount due above €500.
Each additional reminder may result in a flat-rate administrative fee of up to €7.50, plus applicable postal charges.

Cancellation policy

For the emergency service, any scheduled consultation not cancelled within 15 minutes of the client’s call will result in a flat-rate reservation fee equal to 50% of the fee announced during the call, since a veterinarian is mobilised immediately. This fee covers the actual costs related to the immediate mobilisation of a veterinarian.
Any home visit ordered and not cancelled at the time of the veterinarian’s call confirming that he/she is on the way to your home will be fully invoiced, even if the visit is cancelled while the veterinarian is en route.
Any home visit ordered, not cancelled, and not carried out due to the absence of the animal at the domicile will be fully invoiced.

Complaints

Any complaint relating to a service provided must be submitted by registered mail within 15 days after the date of intervention. This period does not prevent the client from exercising his/her rights before the competent courts or supervisory authorities (Veterinary Order, etc.).

Jurisdiction
Any dispute relating to a veterinary service shall fall under the exclusive jurisdiction of the courts of Brussels, in particular the Justice of the Peace of the Third Canton of Brussels.

Competent authorities
• Veterinary Order: French-speaking Regional Council, Rue Mazy 171B box 103, 5100 Jambes (Namur), T: +32(0)81 30 87 88, ordre.veterinaires@gmail.com
• Accreditation: FPS Public Health, Food Chain Safety and Environment – Animals, Plants and Food Division, Avenue Galilée 5/02, 1210 Brussels, T: +32 (0)2 524 97 97, apf.vetserv@health.fgov.be
• Visa: Provincial Medical Commission, Place Victor Horta 40 – Box 10, 1060 Brussels
• FAMHP: Federal Agency for Medicines and Health Products, Avenue Galilée 5/03, 1210 Brussels, T: +32 (0)2 528 40 00, welcome@afmps.be

General Data Protection Regulation (GDPR)
In accordance with the General Data Protection Regulation (GDPR – EU 2016/679), you have the right to access, rectify, erase, restrict processing and object to the processing of your personal data. You can exercise these rights by contacting us at: [email address]. You also have the right to lodge a complaint with the Data Protection Authority (www.autoriteprotectiondonnees.be).